Patient Scheduler - UH2 Primary Care Contact Center

University Health

7d • Onsite

About The Position

The Patient Scheduler is the first point of contact for patients and supports them throughout their clinic visit, from scheduling appointments through check-in and check-out. The role helps maintain smooth front-desk operations and patient flow, while keeping patient records accurate and current. It also involves providing customer service, responding to phone calls and patient requests, explaining health benefits and financial obligations, and maintaining an effective clinic schedule. The position is full-time at University Health 2 in Kansas City, Missouri, with a work schedule of 8:00 AM to 4:30 PM, 40 hours per week.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent verbal communication skills.
• Strong written communication skills for exchanging information with patients and staff.
• Proficiency with computer hardware and software, including the ability to navigate patient management systems.
• Attention to detail in maintaining accurate patient records and verifying information.

Responsibilities

• Schedule patient appointments and assist with check-in, registration, and check-out.
• Manage patient flow and support timely, efficient scheduling and check-ins.
• Accurately enter and maintain patient demographic and financial information in the system.
• Answer phone calls and respond to patient requests.
• Explain health benefits, financial obligations, and the organization’s Discount Policy.
• Manage and optimize the clinic schedule to support a positive patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED