Patient Scheduler III - (FT Days)

NORTH ARKANSAS REGIONAL MEDICAL CENTER•Harrison, AR

1d•Onsite

About The Position

Make an impact before patients even walk through the door. At NARMC, our Patient Scheduler III team members play a critical role in ensuring patients receive timely, accurate, and seamless access to care. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in precision and patient experience, this role offers both purpose and growth. North Arkansas Regional Medical Center (NARMC) is dedicated to delivering high-quality, compassionate healthcare to the communities we serve. We prioritize patient-centered care, teamwork, and continuous improvement, creating an environment where employees are supported, valued, and empowered to grow in their careers. The Patient Scheduler III is a senior-level role within Centralized Scheduling, responsible for coordinating complex patient appointments, securing insurance authorizations, and ensuring accurate documentation across multiple systems. This role serves as a key liaison between patients, providers, and departments, while also supporting team development through training, auditing, and mentorship.

Requirements

High school diploma or GED
Minimum 2 years of customer service experience, preferably in a healthcare setting
Minimum 1 year of experience as a Patient Scheduler II or equivalent experience
Experience with insurance verification, pre-certification, and authorization processes
Working knowledge of medical terminology
Strong communication, multitasking, and organizational skills
Ability to interpret insurance responses and explain patient financial responsibilities
Proficiency with computer systems and scheduling software

Nice To Haves

3+ years of experience working with insurance authorizations in a healthcare setting
Experience in high-volume call environments
Familiarity with insurance portals such as Availity
Typing speed of 45+ words per minute

Responsibilities

Coordinate and schedule complex patient appointments, procedures, and exams across multiple departments
Secure and verify insurance pre-certifications, authorizations, and required clinical documentation
Accurately enter and validate patient demographics, insurance, and provider information in scheduling systems
Serve as a primary resource for scheduling staff, troubleshooting issues and providing guidance
Train and mentor Patient Scheduler I and II team members
Conduct audits to ensure accuracy in scheduling, documentation, and adherence to protocols
Collaborate with physician offices, internal departments, and external stakeholders to ensure seamless scheduling
Prioritize high-volume calls, orders, and requests based on urgency and patient/provider needs
Communicate preparation instructions and appointment details clearly to patients
Maintain compliance with HIPAA and regulatory requirements
Participate in quality improvement initiatives and process enhancements
Perform administrative duties including data entry, phone support, and documentation