Patient Safety Officer/Risk Management

Trinity Health•Darby, PA

2d•Onsite

About The Position

The Patient Safety Officer/Risk Manager manages, coordinates, and facilitates hospital patient safety activities, supporting the goal of zero preventable harm for patients, colleagues, and the communities served while protecting the Ministry’s assets. In collaboration with leadership, the role develops and maintains the risk management program, provides risk management education to colleagues, investigates near misses and adverse events, identifies opportunities for improvement, and supports claims management activities related to incidents and litigated cases. The role oversees and manages the event reporting system, ensuring event data is accurate and complete before files are closed. It identifies and reports Serious Adverse Events, Sentinel Events, and potential claims to key stakeholders; uses system reports to analyze information and trends; reinforces Just Culture principles; and supports frontline user training. The position encourages reporting and captures learning opportunities from near misses and good catches, tracks patient safety concerns and reports findings to stakeholders, and enters or transfers events that could result in claims into ClearSight. It also provides Root Cause Analysis support.

Requirements

Bachelor’s degree in a related field, such as Registered Nurse, Healthcare Administration, Business, Legal, or Risk Management, or comparable education and/or experience.
CPHRM, ARM, or another nationally recognized healthcare risk management certification required, or must be obtained within one year of hire.
Strong interpersonal and communication skills.
Demonstrated presentation and facilitation skills.
Ability to work independently and as part of a team.
Knowledge of Microsoft Office, database management, spreadsheets, internet skills, and email.

Nice To Haves

Master’s degree in a related field preferred.
Three years of experience in risk management, quality management, or insurance-related work preferred.

Responsibilities

Manage, coordinate, and facilitate hospital patient safety activities.
Develop and maintain the risk management program in collaboration with leadership.
Provide risk management education to colleagues.
Conduct investigations and identify improvement opportunities related to near misses and adverse events.
Support claims management activities related to incidents and litigated cases.
Oversee and manage the event reporting system, ensuring data is accurate and complete before files are closed in a timely manner.
Identify and report Serious Adverse Events, Sentinel Events, and potential claims to key stakeholders.
Use event reporting system reports to obtain information, data, and trends for analysis and meetings.
Reinforce adherence to Just Culture principles during event submission and management.
Develop and/or participate in frontline user training.
Capture learning opportunities from near misses and good catches, and encourage reporting so prevention measures and best practices can be implemented.
Implement a system to track patient safety concerns and report findings to key stakeholders, including leadership.
Enter or transfer events that could result in claims into ClearSight.
Provide Root Cause Analysis support.
Uphold the organization’s mission, vision, and values, and participate in activities and programs with other organizations as appropriate.

Benefits

Medical insurance
Dental insurance
Vision insurance
Mental health benefits
Paid time off
403(b)
Education assistance
Voluntary benefits, including pet insurance, accident insurance, and hospital indemnity insurance
Flexible schedules
Free onsite parking
Referral Rewards Program