Patient Resource Navigator

Partners In Care • Bend, OR

4d • $23 - $36 • Hybrid

About The Position

Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration, fostering a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.

Requirements

• Must possess a high school diploma or equivalent.
• Bachelor’s degree or equivalent experience.
• Demonstrates excellent observation, verbal, and written communication skills.
• Ability to work independently and collaboratively within an interdisciplinary team.
• Compassion, empathy, and dedication to patient care.
• Ability to pass a background test, drug screen, and TB test.
• Current automobile insurance, a valid Oregon driver’s license, and reliable transportation are required for those working in the field.

Nice To Haves

• One year of home health/ hospice care experience preferred.
• Case management experience preferred.
• Knowledge and understanding of support resources in Central Oregon preferred.
• Experience/understanding of psychosocial issues related to illness and end-of-life care.

Responsibilities

• Establishes and maintains positive working relationships with current and potential patients and referral sources.
• Acts as a liaison between the patient, family/caregivers, clinical team, and providers in coordinating care as guided and directed by the interdisciplinary team.
• Serves as a resource for patients and/or their families to educate them about various services and programs.
• Accurately documents all care and information in the electronic medical record.
• Effectively collaborates with all interdisciplinary team members, including the family and support systems.
• Advocate for patients, interacting positively with various community and healthcare representatives.
• Coordinates an array of services designed to support patients, including but not limited to caregiving, housing, transportation, and meals.
• Addresses barriers to care, coordinates with outside resources and collaborates with the interdisciplinary team to meet the goals of care for the patient.
• Provides services to patients and families, both face-to-face and telephone, based on needs and changes in the patient’s health status.
• Prepares for, attends, and facilitates bi-weekly Hospice Interdisciplinary Team (IDT) meetings.
• Supports bereavement department with administrative tasks.
• Complies with all applicable laws, regulations, policies and procedures.
• Regularly drives between PIC offices, patient locations, and community partners.
• Adheres to the PIC mission and values. Supports the organization.

Benefits

• Two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date!
• Generous Paid time off.
• $25,000 life insurance policy.
• Short and long-term disability.
• 403b retirement savings with employer match, no vesting required!
• Employee Assistance Program
• Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level