Patient Navigator

The Floating Hospital•New York, NY

8d•Onsite

About The Position

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs. We are seeking a Patient Navigator to join our Patient Navigation team at our Long Island City (Queens) facility. The ideal candidate will have an outgoing personality, aide in creating a welcoming environment, and provide an overall positive impression for patients, their families, and visitors to our facility. Under the direct supervision of the Patient Navigation Manager, the primary responsibilities include: Greet patients, families, and visitors entering the facility. Inform the front desk that patients have arrived for their visit. Answer questions appropriately and professionally, executing the appropriate action when necessary. Provide patients with the necessary paperwork that needs to be completed. Collaborate with the front desk to ensure all patient needs and questions are satisfied. Escort patients to and from exam rooms. Ensure that social distancing guidelines are adhered to. Other duties as assigned.

Requirements

High school diploma or equivalent
Strong customer service experience
Excellent communication skills
Organized
Able to function in a fast-paced work environment
Fluency in English and Spanish

Responsibilities

Greet patients, families, and visitors entering the facility.
Inform the front desk that patients have arrived for their visit.
Answer questions appropriately and professionally, executing the appropriate action when necessary.
Provide patients with the necessary paperwork that needs to be completed.
Collaborate with the front desk to ensure all patient needs and questions are satisfied.
Escort patients to and from exam rooms.
Ensure that social distancing guidelines are adhered to.
Other duties as assigned.