Patient Navigator

RightSite Health • San Antonio, TX

6d • Onsite

About The Position

Join the RightSite Health Care Team, working alongside ER doctors and other navigators to provide outstanding care and navigation for non-emergent patients who’ve called 911 and don’t need to go to the emergency room. Reporting to the Navigation Manager, the role of the RightSite Health Navigator is to provide patient support and navigation through outbound and inbound video and telephonic communication. The ideal candidate will be able to empathetically work with patients, problem-solve, and handle inquiries. Patient health and satisfaction are at the core of every Navigator’s decisions and behaviors. Because we partner with EMS teams, we provide support from 6:00 am - 10:00 pm CST Monday through Friday. We have three shifts: 5:30 am - 2:00 pm, 9:30 am - 6:00 pm, and 1:30 pm - 10:00 pm. RightSite Health offers the brand promise of helping people with non-emergent needs find the best in-network, non-Emergency Room provider. RightSite Health Navigators play a huge role in keeping this promise. The RightSite Health Navigator drives our value proposition of helping people find the right site of care in a timely manner. You will earn great pay and benefits, and of course, we are an equal opportunity employer who values diversity. If you value having a purpose in your work and enjoy the freedom to make decisions that help people, keep reading and contact us to learn more!

Requirements

• Skills generally acquired through a combination of higher education and/or social services/medical field experience (4+ years)
• Demonstrated proficiency in applications (browser-based applications, Google Drive, Excel, Word, PowerPoint) and the ability and desire to learn new and complex computer system applications
• Ability to thrive in a fast-paced service center environment with moderate noise levels due to Navigators and doctors interacting with patients
• Interpersonal Skills: Demonstrates a strong ability to quickly connect with others, particularly during uncomfortable or stressful situations.
• Adaptability: Adjusts own behaviors to work successfully in light of new information and/or changing direction and environments.
• Crisis Management: Skilled in crisis recognition and intervention in a person-centered manner that promotes the resolution of the crisis and the well-being of the patient.
• Flexibility: Demonstrates receptivity and openness to development and improvement in own work and that of the team; adapts successfully to variations in work schedules, locations, and/or tasks.
• Problem Solving: Works in partnership with patients to identify, define, and resolve problems with personal accountability and ownership of the resolution.
• Relationship Builder: Effectively builds and maintains productive, cooperative relationships with internal and external stakeholders.

Nice To Haves

• Experience in case management, social work, health education, or patient navigation is preferred
• Desire to help people meet needs related to their physical and mental health

Responsibilities

• Coordinate incoming patient episodes to ensure patients are assessed by the RightSite Health ER doctor for non-emergency conditions
• Find in-network, non-emergency providers and schedule round-trip, non-ambulance transportation for patients without reliable transportation
• Complete follow-up calls with patients to ensure that they received necessary treatment, identify psycho-social needs, and connect patients to appropriate community resources
• Accurately document all patient activity using the RightSite Connect EMR system
• Participate in ongoing RightSite Health patient communication training, integrate new skills, and modify patient/partner interactions based on QA feedback

Benefits

• Market competitive healthcare coverage, including medical, dental, and vision
• 401(k)
• Flexible PTO policy designed to create a work/life balance
• Supportive and inclusive work environment
• Significant professional growth opportunities, including the ability to complete practicum and internship hours for Social Work and Counseling programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed