Patient Representative-Part Time 0700-1530 - BLH

Bronson Healthcare•Paw Paw, MI

3d•Onsite

About The Position

Patient Representatives support efficient and effective patient access throughout the organization. They provide customer service while greeting and registering patients, collecting and entering demographic, insurance, billing, and payment information, verifying insurance, scheduling appointments, and providing financial information and price estimates. The role requires knowledge of billing and coding requirements and the ability to resolve patient financial issues and negotiate payment arrangements. Representatives must understand how accurate and complete information affects patient care and the revenue cycle, work effectively as part of a team, and perform other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. The position is part time, scheduled for 28 hours per week, and listed as first shift, 0700–1530. Patient Representatives assigned to an Emergency Department team participate in a facility-based weekend standby rotation from Friday at 7 p.m. to Monday at 7 a.m., occurring two to no more than six times per year. For Cancer Center positions only, an associate's degree in a related field or two years of related experience and/or training in a healthcare environment is preferred; two years of business office experience may also be considered. A Certified Healthcare Access Associate (CHAA) credential is preferred. Additional duties listed for this posting include assisting employees and visitors with concerns, taking responsibility for the safety and security of designated areas, monitoring security cameras, and responding to potential security risks.

Requirements

High school diploma or GED.
Previous customer service experience.
Basic typing at 45 WPM, basic ten-key skills, and computer skills in a Windows environment.
Experience with multiple computer applications and operating systems, and office machines.
Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
Knowledge of revenue cycle components and how the role can affect the overall process.
Knowledge of the impact of accurate registration on patient satisfaction.
Analytical skills to solve simple to semi-complex problems.
Organization, prioritization, and time management skills; attention to detail; and ability to concentrate.
Ability to multitask and adapt to change.
Ability to maintain composure amid considerable deadlines, customer contact, and high volumes of work.
For Emergency Department team assignments, ability to participate in the weekend standby rotation, which may occur two to six times per year.

Nice To Haves

Medical terminology, CPT, and ICD-10 coding knowledge.
For Cancer Center positions only: an associate's degree in a related field, or two years of related experience and/or training in a healthcare environment; two years of business office experience may be considered.
Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Greet and/or register patients accurately and efficiently.
Verify insurance eligibility using online systems.
Provide and/or complete required patient forms.
Collect and enter payments and follow required balancing procedures.
Analyze, interpret, and enter physician orders.
Scan and index forms.
Schedule appointments and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
Verify insurance for scheduled and urgent/emergent patients in accordance with payer guidelines and obtain authorizations based on payer-specific criteria.
Accurately complete assigned work queues.
Identify financial counseling needs.
Maintain confidentiality in verbal, written, and electronic communication.
Follow established processes, protocols, and workflows.
Take initiative to resolve problems and meet patient needs.
Assist employees and visitors with concerns.
Assume responsibility for the safety and security of designated areas.
Monitor security cameras, identify potential security risks, and respond accordingly.