Patient Representative (PSR) - Wound Center

Hartford Healthcare•Meriden, CT

6h•Onsite

About The Position

The Patient Representative (PSR) - Wound Center position at The Hospital of Central Connecticut, part of Hartford HealthCare, involves performing a variety of secretarial, billing, and clerical duties. The role supports clinical staff to ensure optimal patient service. Responsibilities include using the electronic medical record (EMR) for scheduling appointments, processing patient charges, coordinating referrals, preparing paperwork, collecting patient information, and answering phones. The position requires a high school diploma, with an Associate's degree or equivalent knowledge preferred. Five years of experience in referral processes and patient scheduling/registration is necessary, along with familiarity with the EPIC EHR system, basic math, and computer skills. Prior experience in a medical office is highly preferred. Critical success factors include exemplary customer service, excellent interpersonal, written, and verbal skills, the ability to work in a fast-paced environment, knowledge of medical terminology and outpatient reimbursement, and strong organizational and multitasking abilities.

Requirements

High school diploma required
Five years experience working with referral processes and patient scheduling/registration
Familiarity with EPIC EHR system
Basic math and computer operating skills required
Exemplary customer service skills
Excellent interpersonal written and verbal skills are required
Ability to work and handle a fast paced diversified working environment
Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel
Ability to multi-task and address multiple priorities simultaneously

Nice To Haves

Associate’s degree preferred or equivalent knowledge in ambulatory environment
Past experience working in medical office highly preferred
Knowledge of medical terminology and outpatient third party reimbursement preferred

Responsibilities

Utilizing the electronic medical record (EMR) to schedule initial evaluations and follow up appointments
Process patient charges
Coordinating referrals
Preparing the proper paperwork and collecting pertinent patient information
Answering phones
Performing other related duties as assigned
Provides support to the clinical staff to provide optimum service to patients