Patient Representative

City of Austin • Austin, TX

8d • $22 - $24 • Onsite

About The Position

Under general supervision, connects patients with necessary services and resources to satisfy medical and social services needs.

Requirements

• Knowledge of Local City, state, federal and health laws, rules, and regulations
• Knowledge of community programs and services
• Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
• Skill in coordination between patients, clinic staff, and others
• Skill in research and persuasion
• Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
• Skill in effectively utilizing community resources and programs
• Skill in oral and written communication
• Ability to take initiative and work independently
• Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
• Ability to compile reports on clinic operations, resources, cost analysis, and other services
• Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).
• Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
• Any combination of related education and experience may be substituted

Nice To Haves

• Customer service experience
• Experience working in a health care setting
• Experience using electronic health records systems, preferably eClinicalWorks
• Bilingual in English and Spanish
• Experience working with marginalized populations
• Experience with Medical Billing, Insurance Verification, Medicare/Medicaid processing

Responsibilities

• Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.
• Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.
• Interviews and gathers information to assist patients with obtaining needed resources or services.
• Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.
• Research and contact pharmaceutical companies for drugs, equipment, information and other services.
• Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.
• Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.
• Assist staff with clinic programs and outreach activities.
• Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.
• This position will perform administrative support duties for the Communicable Disease Unit (CDU) clinics, including answering phones, greeting and registering patients at the Sexual Health and Tuberculosis clinics; scanning patient documents, medical records processing, filing and purging documents, cash handling and reporting.
• Assists with chaperoning and translating for patients during clinic visits.
• Supports various CDU staff and performs other duties as assigned.

Benefits

• generous leave
• work-life balance programs
• extensive benefits
• City of Austin Employees' Retirement System
• wellness programs
• on-site fitness centers
• mental health support
• professional development
• leadership opportunities
• medical and dental coverage
• paid sick, vacation, and personal time
• retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees