Patient Representative

Methodist Health System • Midlothian, TX

7d • Onsite

About The Position

The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. This role serves as a liaison between the patient and clinical support staff, ensuring a smooth and efficient front office operation. The position requires maintaining a neat and orderly work area, advising the Practice Manager of any front office issues, and attending educational and staff meetings. The Patient Representative must work collaboratively with other staff members to foster a team approach, support clinic efficiency, and maintain high-quality patient care.

Requirements

• High school education or equivalent
• Strong communication skills with consistent incorporation of judgement and discretion.
• Previous typing or data entry at 40 wpm experience.

Nice To Haves

• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into the computer system.
• Registers new patients into the computer system and verifies all patients’ addresses, telephone numbers, and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Supports clinic efficiency and cohesion.

Benefits

• medical insurance
• dental insurance
• vision insurance
• matched retirement plan
• employee wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED