Patient Representative

Methodist Health System•Midlothian, TX

4d•Onsite

About The Position

The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. This role serves as a liaison between patients and clinical support staff, ensuring a high level of patient care and clinic efficiency.

Requirements

High school education or equivalent.
Strong communication skills with consistent incorporation of judgment and discretion.
Proficiency with medical office technology systems.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instruction.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Manual dexterity to operate office technology.
Eyesight correctable to 20/20 to read numbers, policies, and computer terminals.
Hearing within normal range for telephone use.

Nice To Haves

Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge in operation of medical office technology systems.
Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
Working knowledge of medical terminology and coding.
Previous two years in a front office using medical management software.
Previous typing or data entry at 40 wpm experience.

Responsibilities

Maintains strictest confidentiality.
Greets patients in a prompt, courteous, and helpful manner.
Checks-in patients, verifies and updates demographic and insurance information.
Assists patients with ambulatory difficulties.
Follows office scheduling policies.
Collects payments and enters charges into the computer system.
Registers new patients into the computer system and verifies all patient information.
Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
Maintains work area and reception area in a neat and orderly manner.
Advises Practice Manager of problems and concerns in the Front Office and assists in problem-solving.
Attends educational and staff meetings as scheduled.
Determines and inputs daily balance of charges and receipts.
Follows established policies and procedures and adheres to OSHA Regulations.
Works with other staff members to foster a team approach to patient care and staff cooperation.
Supports clinic efficiency and cohesion.