Patient Representative (PSR) - OPD Adult Primary Care Team II

The Hospital of Central Connecticut•New Britain, CT

17d•Onsite

About The Position

The Patient Representative (PSR) supports the Adult Primary Care outpatient clinic team by performing secretarial, billing, and clerical duties under the direction of the Site Supervisor and/or Department Director. The role uses the electronic medical record (EMR) to schedule initial evaluations and follow-up appointments and process patient charges; coordinates referrals; prepares paperwork and collects relevant patient information; answers phones; and provides other administrative support as assigned. The Patient Representative also supports clinical staff in providing optimum service to patients. The position is based at 100 Grand Street in New Britain and follows a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m., with no weekends or holidays.

Requirements

High school diploma or equivalent.
Basic math skills.
Basic computer operating skills.
Exemplary customer service skills.
Excellent written and verbal interpersonal skills.
Ability to work in and handle a fast-paced, diversified environment.
Effective organizational and interpersonal skills to anticipate and respond to the needs of patients and medical personnel.
Ability to multitask and address multiple priorities simultaneously.

Nice To Haves

Past experience working in a medical office.
Knowledge of medical terminology.
Knowledge of outpatient third-party reimbursement.

Responsibilities

Use the electronic medical record (EMR) to schedule initial evaluations and follow-up appointments.
Process patient charges.
Coordinate referrals.
Prepare paperwork and collect pertinent patient information.
Answer phones.
Perform other related duties as assigned.
Support clinical staff in providing optimum service to patients.