Patient Representative - Audiology

University of Arkansas • Little Rock, AR

4d

About The Position

The Patient Representative works under general supervision in the UAMS Audiology Clinic. The role provides counseling on insurance coverage and financial obligations and supports scheduling, pre-certifications, and referrals. The representative identifies and refers patients or responsible parties to appropriate sponsoring agencies.

The position processes high-risk pre-certifications, develops and implements denial-avoidance plans, and produces reports on revenue-cycle functions to ensure financial error reports are addressed and corrected. The representative is expected to demonstrate competency in the job elements of all levels of the Access Coordinator positions.

Requirements

• Bachelor’s degree; or an associate degree and two years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or a call center; or a high school diploma/GED and four years of experience in one or more of those areas.
• Demonstrate competency in the job elements of all levels of the Access Coordinator positions.
• Provide a license or certificate as part of the application documents.
• Other job-related education and/or experience may substitute for some or all basic requirements, except certification or licensure requirements, with approval of the qualifications review committee.

Nice To Haves

• A bachelor’s degree in healthcare or a related field.
• Certified Healthcare Access Associate certification.

Responsibilities

• Conduct insurance verification and explain benefits by running eligibility checks for outpatient and inpatient procedures.
• Perform authorizations and pre-certifications, track pre-authorizations, and maintain referrals.
• Enter benefit and authorization information on referrals.
• Reconcile daily deposits and batch point-of-sale dollars, and complete deposit agreements.
• Collect and post payments, issue receipts, and manage the change fund.
• Counsel patients on financial matters, including hospital discounts and Medicaid screening.
• Monitor patient balances using the matrix payment method.
• Provide pre-counseling to patients about expected payments for services.
• Prepare and maintain reports, including bogies and registration denials.
• Process high-risk pre-certifications and develop and implement denial-avoidance plans.
• Produce revenue-cycle reports and ensure appropriate financial error reports are worked and corrected.
• Refer patients or responsible parties to appropriate sponsoring agencies.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level