Audiology Support

Parallel ENT & Allergy•Newark, DE

7d•Onsite

About The Position

ENT & Allergy of Delaware is seeking an Audiology Support team member for its Newark, Delaware location. This role supports hearing aid check-in and programming, preparation and distribution of hearing aid packages to satellite offices, patient communication about repair pickups, and maintenance of hearing aid and supply areas. The position involves travel between in-state clinics and work in a fast-paced clinical environment. The practice describes a Monday-through-Friday schedule with no weekends and offers an excellent benefits package and PTO.

Requirements

High school diploma or GED.
Ability to thrive in a fast-paced environment.
Strong customer service and computer skills.
Strong verbal and written communication skills.
Friendly, personable demeanor.
Detail-oriented and able to multitask.

Nice To Haves

At least one year of experience in the medical field is preferred but not required.

Responsibilities

Check in and program hearing aid packages.
Distribute packages to satellite offices for upcoming appointments.
Document each step of the check-in process in the system, including whether hearing aids have been received, checked in, programmed, made ready, or sent to another office.
Contact patients to coordinate pickup of hearing aid repairs.
Maintain the hearing aid cabinet with new orders and repairs.
Keep programming supplies and repair rooms well stocked.
Order clinical supplies, manufacturer supplies, batteries, and office supplies as needed.
Comply with all infection control policies.
Perform other duties as assigned.