Patient Representative - Frisco, CO

Vail-Summit Orthopaedics & Neurosurgey•Frisco, CO

About The Position

The Patient Representative greets and assists patients and visitors and serves as a liaison between patients and medical support staff. This is a full-time position with a Monday-through-Friday schedule of five 8-hour days. The position is open only to current Colorado residents and is open until November 30 or until a qualified applicant is identified. The role is primarily performed in a reception area and involves frequent interaction with patients, including sick and injured people, with some exposure to communicable diseases. Work can be stressful and interruptive, and noise is usually moderate but can occasionally be loud. The position does not supervise employees; its actions may affect a work unit or area within a department. Work may require prolonged sitting, stooping, bending, stretching, and occasional lifting of files or paper weighing up to 50 pounds. The employee regularly talks and listens, views a computer monitor for extended periods, and uses manual dexterity to operate a keyboard, mouse, calculator, telephone, copier, scanner, and other office equipment. Compensation is $21.47–$28.89. Benefits include medical, dental, and vision insurance, paid time off, employer-paid long-term disability, continuing education funds, a 401(k), and a monthly bonus opportunity for all staff.

Requirements

High school diploma or equivalent.
At least 1 year of work experience.
Working knowledge of medical or billing office procedures.
Ability to access clinic information systems, including scheduling software, electronic medical records software, and company email.
Skill in developing and maintaining relationships and communicating calmly and clearly with patients, medical staff, and the public.
Knowledge of English grammar, spelling, and punctuation to interpret and follow oral and written instructions, keep detailed records, and sort and file materials alphabetically or numerically.
Basic arithmetic skills for simple calculations.
Ability to work under pressure, with interruptions and deadlines.
Must be a current Colorado resident.

Nice To Haves

Some college.
Customer service and/or clinical environment work experience.

Responsibilities

Greet people entering the establishment, determine the nature and purpose of their visit, and assist them appropriately.
Answer, screen, or forward telephone calls; provide information, take messages, and schedule appointments.
Check patients in and out.
Receive payment for applicable services.
Perform administrative support tasks, including using scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, and other documents.
Keep the work area and lobby neat and orderly.
Meet the company’s expectations described in its Policies and Practices.
Maintain the confidentiality of personally identifiable information in accordance with company policies and applicable state and federal laws, including HIPAA regulations.
Perform work in accordance with company safety practices.
Perform other duties as assigned.