Patient Representative

Semmes Murphey Clinic • Memphis, TN

4d • Onsite

About The Position

The Semmes Murphey Clinic is looking to add another great personality to our front desk team. This position is key to creating a seamless experience for patients when they arrive and through the checkout process. This role would be a good fit if you are friendly, dependable, and enjoy making a positive impact on patients and their families. This is a full time, onsite, position Monday through Friday. There may be some local and regional same-day travel required to satellite offices. For a complete list of Semmes Murphey locations, please see our website.

Requirements

• High school diploma or equivalent
• Customer service experience, preferably in a healthcare environment, which includes insurance verification
• You should be proficient in Microsoft Office (Excel, Outlook, Word), Internet software, web-based insurance verification software, and practice management software.
• Will provide excellent customer service and has excellent interpersonal skills with the ability to manage difficult or emotional situations
• Is able to communicate effectively and persuasively in both positive and negative situations, while listening and responding appropriately to questions
• Has the ability to manage and complete various responsibilities in a timely manner within a fast-paced environment
• Is adaptable to changes in the work environment, dealing with frequent changes, delays, or unexpected events
• Maintains a high level of confidentiality and discretion
• Can travel locally or regionally to assigned clinic locations as required for the role

Responsibilities

• Confirm patient demographic and insurance information is correct/updated in their electronic medical record
• Interpret data on check out sheet and schedule appointments for patients according to physician-specific criteria
• Accept co-payments and process credit cards for real-time payments; provide patients with a receipt
• Interact and communicate professionally with patients, financial counselors, nursing staff, diagnostic imaging staff, and supervisors as needed
• Occasionally travel to satellite clinics to preform Front Desk functions for visiting physicians

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees