Patient Relations Specialist

Mountain State Oral & Facial Surgery•Ashland, KY

About The Position

Mountain State Oral & Facial Surgery, part of a multi-state network supported by P3 Partners, is seeking a dedicated Patient Relations Specialist. The organization provides oral, maxillofacial, and facial cosmetic care, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial aesthetic procedures. The role supports a warm, compassionate, patient-centered care environment by helping patients navigate their visits and ensuring an outstanding customer experience.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills, with a professional, warm, and approachable demeanor.
Excellent organizational skills and strong attention to detail.
Proficiency with computer systems, including electronic medical records (EMR) and scheduling software.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work effectively in a team-oriented, fast-paced, and high-pressure environment.
Commitment to ongoing training, continuing education, and adherence to company policies and safety guidelines.
Ability to sit, squat, bend, and twist frequently.

Nice To Haves

Associate degree or higher.
Prior experience in healthcare or patient relations.

Responsibilities

Deliver customer service support to patients.
Schedule appointments and confirm scheduled appointments.
Handle patient check-in and check-out procedures.
Perform scanning and filing tasks.
Collect payments from patients.
Maintain a clean and professional workspace, including the waiting area.
Respond to patient phone calls.
Assist with charting.
Confirm patient insurance information.
Maintain strict confidentiality.
Perform duties necessary to maintain patient flow and complete additional assigned tasks.