Patient Relations Representative (Elk Ridge) - Williams - Family Medicine

El Rio Community Health Center•Williams, AZ

8d•Onsite

About The Position

The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. This role involves greeting patients, managing the patient portal, obtaining and updating patient demographics, verifying insurance, securing referral information and health records, checking patients in and out, scheduling appointments, and collecting patient financial obligations. The representative also makes deposit slips, explains insurance benefits within HIPAA guidelines, and ensures the patient electronic portal is kept updated.

Requirements

High School Diploma or G.E.D.
7 – 11 months in data processing, clerical/administrative, equipment operation
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment
Reliable transportation that can meet any operational reassignments of the organization during the workday.
If driving during work hours, possess a valid driver’s license and comply with Arizona vehicle insurance requirements.
Compassionate Communication
Cultural Competence
Honor Patient Privacy
Service Recovery
Undergo drug testing prior to employment and be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing.
Classified as safety sensitive if holding responsibility for the safety and welfare of others.

Nice To Haves

Experience in data processing, clerical/administrative, equipment operation
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Responsibilities

Greet and check-in patients.
Monitor and respond to the patient portal.
Verify patient demographics and insurance documents.
Obtain and verify referrals.
Enter data and changes into the EHR (Practice Management) System.
Scan documents daily.
Schedule Telehealth appointments and other internal specialties as needed.
Answer phone calls, make appointments and follow-up appointments.
Direct calls to appropriate parties and take messages for providers and other clinic staff.
Sort and distribute mail on a daily basis.
Confirm the accuracy of the responsible provider who will receive the documents.
Follow the most current scanning workflow to ensure quality patient care.
Verify accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
Provide back-up support for other office positions, such as insurance follow-ups and referrals.
Manage details of multiple provider schedules.
Maintain updated knowledge of local and organizational programs (example: SFS).
Complete update forms for clinic staff and patients on an as needed basis.
Keep updated on own medical employee health immunizations and annual trainings, as required.
Follow verbal and written instructions.
Consistently review, comprehend, and reply to company email and related correspondence.
Maintain a clean, safe, and hygienic work environment in compliance with all Policies and Procedures, including work areas, workstations, examination rooms, hand washing, and infection prevention and control.
Demonstrate an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.