Medical Assistant (Elk Ridge) -Holbrook - Family Medicine

El Rio Health•Holbrook, AZ

About The Position

Under the supervision of clinic leadership, including the clinic manager and MA Supervisor, the Medical Assistant provides health care in the clinic and performs related assigned work. The role supports Elk Ridge Community Health’s mission to provide comprehensive, quality health care that is affordable and accessible to people with healthcare needs. The Medical Assistant supports providers with direct patient care, clinic operations, documentation, laboratory work, medications and treatments, referrals, and patient education. The position also helps maintain a clean, safe, hygienic, and well-stocked clinical environment, contributes to teamwork and staff training, and represents Elk Ridge Community Health professionally in the community. Employees must comply with organizational policies, Joint Commission-related standards, and applicable drug-free workplace requirements.

Requirements

High school diploma or GED.
Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for health care providers.
A current, valid Level I fingerprint clearance card in good standing, or an application for the card within seven working days after beginning employment.
Ability to communicate effectively in English in person, by phone, and in writing.
Ability to multi-task efficiently and effectively and cope with job stress in a healthy way.
Maintain current certification through continuing education units or examination.
Comply with organizational policies and procedures, including safety, attendance, punctuality, and personal appearance standards.
Employees must undergo drug testing before employment and may be subject to post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing in compliance with federal and state regulations.

Nice To Haves

Bilingual in English and Spanish, with the ability to speak, read, and write in both languages.
Equivalent combinations of education and experience may be considered if directly related to the job’s functions and responsibilities.

Responsibilities

Assist providers with direct patient care by rooming patients, obtaining vital signs, and gathering patient history and the reason for the visit.
Maintain strict patient confidentiality and assist with telehealth appointments.
Assist with patient registration and enter information into patient charts in the EHR.
Record vital signs in the EHR for provider review and chart entry.
Perform other clinical procedures as needed, including blood draws, wound care and dressing changes, suture and staple removal, electrocardiograms, and ear lavage.
Collect, prepare, and send laboratory specimens for routine tests, and record results under direct provider supervision.
Administer medications and treatments ordered by providers, including injections and immunizations, and instruct patients on follow-up procedures under provider supervision.
Enter medication refill requests for provider review and approval.
Recognize and respond to urgent or emergent situations according to protocol; perform basic triage under office protocols and document work processes as required.
Document immunizations in the EMR chart and ASIIS Website.
Maintain supplies in exam rooms and laboratory areas, document usage for replenishment, and check expiration dates on medications and supplies daily.
Clean examination tables between patients and at the close of the business day, and follow occupational exposure, MSDS, and safety plan practices.
Anticipate provider needs and assist with patient education about ongoing care, laboratory and x-ray results, diet and exercise, and laboratory and radiology preparation.
Set up and clean medical equipment and ensure red bags are emptied and prepared for pickup.
Perform laboratory procedures offered by the center under direct provider supervision.
Keep personal workspaces clean and tidy and help maintain cleanliness in shared areas.
Carry out patient referrals as requested and handle prior authorizations for home health and durable medical equipment.
Assist team members in other departments when needed.
Participate in required meetings, training of new staff, clinic or corporate projects, and continuous personal and professional development.
Maintain current certification through continuing education units or examination.
Communicate effectively in English in person, by phone, and in writing; multi-task effectively and manage job stress appropriately.
Help build a team-oriented setting and model professional clinical standards and behaviors.
Maintain regular and predictable attendance and comply with policies, including safety, punctuality, attendance, and personal appearance requirements.
Review, understand, and respond consistently to company email and related correspondence.
Maintain a clean, safe, and hygienic work environment and demonstrate proficiency with compliance and reporting requirements for Joint Commission Certification standards.
Represent Elk Ridge Community Health professionally and serve as a positive source of information for the community.
Participate in community events and appropriate local, state, and national health care activities that promote health and support the organization’s public image.
Use materials, supplies, and equipment cost-effectively and limit waste.
Accurately document hours worked and ensure required approvals are completed in a timely manner.
Maintain proficiency with organizational operating systems and software by learning and demonstrating skills needed for system and program changes or upgrades.
Perform other duties as assigned.