Medical Assistant (Elk Ridge) -Holbrook - Family Medicine

El Rio Community Health Center•Holbrook, AZ

About The Position

Under the supervision of clinic leadership, including the clinic manager and MA Supervisor, the Medical Assistant provides health care in the clinic and performs related duties as assigned. The role supports Elk Ridge Community Health’s mission to provide comprehensive, quality, affordable, and accessible health care. The Medical Assistant supports providers with direct patient care, including rooming patients, collecting vital signs and histories, assisting with telehealth, and completing registration and electronic health record documentation. Duties may include drawing blood, wound care, dressing changes, suture and staple removal, electrocardiograms, ear lavage, specimen collection, laboratory procedures, medication administration, immunizations, and patient follow-up instructions, all as directed or supervised by a provider. The position also handles triage and urgent situations according to office protocols, referrals and prior authorizations, supply and equipment upkeep, cleaning and infection prevention, and patient education. The Medical Assistant contributes to teamwork, staff training, clinic projects, community health activities, and compliance with organizational policies and Joint Commission requirements. Regular, predictable attendance, continuing professional development, effective communication, and accurate work-hour documentation are expected.

Requirements

High school diploma or GED.
Medical Assistant certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for health care providers.
A current, valid Level I fingerprint clearance card in good standing, or an application for one within seven working days after starting employment.
Ability to communicate effectively in English in person, by phone, and in writing.
Maintain current certification through continuing education units or examination.
Ability to multitask efficiently, cope appropriately with job stress, and adhere to policies concerning safety, attendance, punctuality, and personal appearance.
Maintain regular and predictable attendance.
If applicable, an equivalent combination of education and experience may be considered if directly related to the job functions and responsibilities.
Employees must undergo pre-employment drug testing and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing. Safety-sensitive classification applies to employees responsible for others’ safety and welfare.

Nice To Haves

Bilingual English/Spanish ability, including speaking, reading, and writing in both languages.
Supervisory experience or demonstrated supervisory capacity, including participation in training new staff.

Responsibilities

Assist providers with direct patient care by rooming patients, obtaining vital signs and patient histories, and assisting with telehealth appointments.
Assist with patient registration and enter information into electronic health records.
Obtain and document vital signs; perform other procedures as needed, including blood draws, wound care, dressing changes, suture and staple removal, electrocardiograms, and ear lavage.
Collect, prepare, and send laboratory specimens for routine testing and record results under provider supervision.
Administer ordered medications and treatments, including injections and immunizations, and explain follow-up procedures under provider supervision.
Enter medication refill requests for provider review and approval.
Recognize and respond to urgent or emergent situations, perform basic triage according to office protocols, and document work processes.
Maintain immunization documentation in the electronic medical record and ASIIS website.
Maintain supplies in exam rooms and laboratory areas, document usage, and check medication and supply expiration dates.
Clean examination tables and medical equipment, maintain a clean workspace and shared areas, and follow occupational exposure, safety, infection-prevention, and control procedures.
Anticipate provider needs and assist with patient education about ongoing care, laboratory and imaging results, diet, exercise, and test preparation.
Set up and clean medical equipment and prepare red bags for pickup.
Perform laboratory procedures offered by the center under provider supervision.
Carry out patient referrals and handle prior authorizations for home health and durable medical equipment.
Assist team members across departments as needed and participate in required meetings.
Maintain current certification through continuing education units or examination.
Participate in training new staff and help foster a team-oriented setting.
Participate in clinic and corporate projects and community events promoting health and awareness of Elk Ridge Community Health services.
Model professional clinical standards and behaviors and represent the organization positively in the community.
Maintain regular and predictable attendance, comply with organizational policies, and communicate effectively in English in person, by phone, and in writing.
Review and respond to company email and correspondence; continue learning and maintain proficiency with organizational systems and software.
Use materials, supplies, and equipment cost-effectively and accurately document and obtain timely approval of hours worked.
Comply with Joint Commission certification requirements and maintain a clean, safe, and hygienic work environment.
Perform other duties as assigned.