Patient Relations Rep II - Front Office - FPG Neurosurgery, Sarasota

Sarasota Memorial Health Care System • Sarasota, FL

2d

About The Position

Responsible for patient-related activities, including patient scheduling, check-in, checkout, and follow-up. Acts as a liaison between the physician, patient, facility, and insurance company, and collects patient payments at checkout. Meets compliance standards and maintains strict confidentiality when handling patients and patient information. Conducts daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support the system’s goals in Service, People, Finance, Quality, and Growth.

Requirements

• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.
• High school diploma, GED, or certificate.

Nice To Haves

• Some college or vocational training.
• At least one year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Access.
• Professional, neat appearance with strong oral and written communication skills.
• Basic knowledge of third-party payers.

Responsibilities

• Schedule patients and perform patient check-in, checkout, and follow-up activities.
• Act as a liaison between the physician, patient, facility, and insurance company.
• Collect monies from patients at checkout.
• Meet compliance standards and maintain strict confidentiality regarding patients and patient information.
• Demonstrate a positive organizational attitude and effectiveness, model the organization’s Mission, Vision, and Values, and support system goals in Service, People, Finance, Quality, and Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED