Patient Relations Rep II - Front Office - FPG Endocrinology, Venice

Sarasota Memorial Health Care System • Venice, FL

2d

About The Position

Responsible for patient-related activities, including scheduling, check-in, checkout, and follow-up. Acts as a liaison between the physician, patient, facility, and insurance company, and collects patient payments at checkout. Meets compliance standards and maintains strict confidentiality when handling patient information. Daily interactions should demonstrate a positive organizational attitude and effectiveness while modeling the organization’s Mission, Vision, and Values. Behaviors and attitude support the system’s goals in Service, People, Finance, Quality, and Growth.

Requirements

• Computer, keyboard, and data-input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.
• High school diploma, GED, or certificate.

Nice To Haves

• Some college or vocational training.
• At least one year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Access.
• Professional, neat appearance and strong oral and written communication skills.
• Basic knowledge of third-party payers.

Responsibilities

• Schedule patients and handle patient check-in, checkout, and follow-up activities.
• Act as a liaison between the physician, patient, facility, and insurance company.
• Collect payments from patients at checkout.
• Meet compliance standards and maintain strict confidentiality of patient information.
• Model the organization’s Mission, Vision, and Values and support its goals in Service, People, Finance, Quality, and Growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED