Patient Relations Rep II - Front Office - FPG Endocrinology, Venice

Sarasota Memorial Health Care System • Venice, FL

1d

About The Position

Responsible for patient-related activities, including patient scheduling, check-in, checkout, and follow-up. Acts as a liaison between the physician, patient, facility, and insurance company, and collects patient payments at checkout. Meets compliance standards and observes strict confidentiality when handling patients and patient information. Conducts daily interactions in a manner that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support the system’s goals in Service, People, Finance, Quality, and Growth.

The position works Monday through Friday, 8:00 a.m. to 4:30 p.m. A high school diploma, GED, or certificate is required. Individuals providing care to vulnerable populations must undergo background screening through the Florida Care Provider Background Screening Clearinghouse.

Requirements

• Computer, keyboard, and data-entry skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.
• High school diploma, GED, or certificate.

Nice To Haves

• Some college or vocational training.
• At least one year of experience in a physician’s office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Access.
• Professional, neat appearance and strong oral and written communication skills.
• Basic knowledge of third-party payers.

Responsibilities

• Schedule patients and perform patient check-in, checkout, and follow-up activities.
• Act as a liaison between the physician, patient, facility, and insurance company.
• Collect patient payments at checkout.
• Meet compliance standards and maintain strict confidentiality of patient information.
• Demonstrate a positive organizational attitude and model the organization’s Mission, Vision, and Values.
• Support the system’s goals in Service, People, Finance, Quality, and Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED