Patient Relations Rep II - Front Office

Sarasota Memorial Health Care System • Sarasota, FL

21h

About The Position

The Patient Relations Rep II is responsible for patient-related activities, including scheduling, check-in, checkout, and follow-up. The role acts as a liaison among physicians, patients, the facility, and insurance companies, and collects patient payments at checkout. The representative must meet compliance standards and maintain strict confidentiality when handling patients and their information.

Daily interactions should demonstrate a positive organizational attitude and effectiveness while modeling the organization’s Mission, Vision, and Values. Behaviors and attitude should support the system’s goals in Service, People, Finance, Quality, and Growth.

Requirements

• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.
• High school diploma, GED, or certificate.

Nice To Haves

• Some college or vocational training.
• A minimum of one year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Access.
• Professional, neat appearance and strong oral and written communication skills.
• Basic knowledge of third-party payers.

Responsibilities

• Schedule patients and handle patient check-in, checkout, and follow-up activities.
• Act as a liaison between physicians, patients, the facility, and insurance companies.
• Collect patient payments at checkout.
• Meet compliance standards and maintain strict confidentiality regarding patients and patient information.
• Conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, models the organization’s Mission, Vision, and Values, and supports system goals in Service, People, Finance, Quality, and Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED