Front Office Lead - FPG Neurology, Sarasota
About The Position
This position is essential to supporting 25 providers, 12 front desk and 11 clinical staff across 4 departments and 5 locations. The Front Office Lead provides daily front-desk oversight as well as frequently traveling between offices/locations to provide coverage, training and operational support. The role involves conducting daily interactions with a positive organizational attitude, modeling the organization’s Mission, Vision, and Values, and supporting system goals in Service, People, Finance, Quality, and Growth. Responsibilities include patient-related activities such as scheduling, check-in, checkout, and follow-up. The lead acts as a liaison between physician, patient, facility, and insurance company, handles patient collections at checkout, meets compliance standards, and observes strict confidentiality.
Requirements
- Minimum of one (1) year of experience in a physician office
- Skill in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- Professional, neat appearance with strong oral and written communication skills
- Computer, keyboard and data input skills
- Pleasant and professional demeanor
- Skill in establishing and effective working relationships
- Demonstrated initiative and self-direction
- Ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
- Dependability/reliability
- Knowledge of EHR/EMR
- Medical terminology
Nice To Haves
- Some college or vocational training
- Basic knowledge of third party payers
Responsibilities
- Patient scheduling
- Patient check-in
- Patient checkout
- Patient follow-up activities
- Acts as a liaison between physician, patient, facility and insurance company
- Handles collections of monies from patient at time of checkout
- Meets all compliance standards
- Observes strict confidentiality in dealing with patients and patient information
- Provides daily front-desk oversight
- Travels between offices/locations to provide coverage, training and operational support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
