Front Office Lead - FPG Neurology, Sarasota
About The Position
The Front Office Lead supports 25 providers, 12 front-desk staff, and 11 clinical staff across four departments and five locations. The role provides daily front-desk oversight and frequently travels between offices to provide coverage, training, and operational support. The position handles patient-related activities, including scheduling, check-in, checkout, and follow-up. It serves as a liaison among physicians, patients, facilities, and insurance companies, and collects patient payments at checkout. The Front Office Lead must meet compliance standards, maintain strict confidentiality of patient information, and model the organization’s Mission, Vision, and Values through positive and effective daily interactions.
Requirements
- At least one year of experience in a physician office.
- Proficiency in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Access.
- Professional, neat appearance and strong oral and written communication skills.
- Computer, keyboard, and data-input skills.
- Pleasant and professional demeanor.
- Ability to establish and maintain effective working relationships.
- Demonstrated initiative and self-direction.
- Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
- Dependability and reliability.
- Knowledge of EHR/EMR systems.
- Knowledge of medical terminology.
- High school diploma, GED, or certificate.
- Flexibility to cover administrative shifts with varying starting and ending times.
- Ability to travel to all satellite offices.
Nice To Haves
- Some college or vocational training.
- Basic knowledge of third-party payers.
Responsibilities
- Provide daily front-desk oversight.
- Travel between offices and locations to provide coverage, training, and operational support.
- Handle patient scheduling, check-in, checkout, and follow-up activities.
- Act as a liaison between physicians, patients, facilities, and insurance companies.
- Collect payments from patients at checkout.
- Meet compliance standards and maintain strict confidentiality of patient and patient information.
- Model the organization’s Mission, Vision, and Values and support system goals in Service, People, Finance, Quality, and Growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
