Front Office Representative - Neurology

Integrated Medical Services (IMS)•Phoenix, AZ

11d

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Neurology clinic. The role handles heavy phone support and patient customer service, including answering calls, scheduling patients, and managing check-in and check-out. The representative may also assist with insurance authorizations and verification and other office functions. The position requires travel to Payson and Prescott. Hours may vary and may fall outside normal office hours depending on business needs.

Requirements

High school diploma or equivalent.
At least one year of customer service skills and experience.
Ability to plan, coordinate, and organize front-office tasks and workflow.
Excellent customer service and communication skills.
Ability to take initiative and work well with an established team.
Excellent organizational skills and attention to detail.
Computer skills using Microsoft software, scheduling software, and email applications.
Ability to work in a constant state of alertness and in a safe manner.
Ability to travel to Payson and Prescott.

Nice To Haves

Previous experience with the Athena system.

Responsibilities

Coordinate and manage physician clinic schedules.
Welcome patients in person or by telephone and explain available services, payment categories, and billing procedures.
Manage check-in and check-out, verify new-patient demographics, scan insurance cards, distribute patient forms, confirm their completion and accuracy, and add completed forms to the medical file.
Prepare for the schedule the day before by verifying insurance, outstanding liabilities, and medical records, and informing patients of copays and deductibles.
Schedule appointments, tests, and procedures; direct walk-in patients and emergencies according to established policies and procedures.
Collect deposits, copays, deductibles, and outstanding balances before the patient sees the provider, and issue cash receipts when collecting money.
Answer incoming calls, route them to the appropriate staff, and meet the requirement to answer phones within three rings with ring volume set to level five.
Review the daily clinic schedule for appropriate authorizations and copays, and work with clinical staff to support patient flow and reduce waiting time.
Make reminder calls for next-day appointments and follow up daily with patients who do not show up.
Provide excellent customer service and assistance to patients.
Retrieve faxes and disseminate them to the appropriate person.
Oversee petty cash, close batches, post copays to batches, and balance cash drawers at the end of the day; immediately notify the manager of reconciliation shortages.
Arrange transportation or interpretation for patients when needed.
Scan documents into Athena.
Maintain the cleanliness of the front office.
Perform other duties as assigned.