My Hearing Centers - Patient Relations Coordinator

WSA Americas • Tampa, FL

2d

About The Position

My Hearing Centers, part of WS Audiology (WSA), is seeking a part-time Patient Relations Coordinator to help deliver an exceptional patient experience. The role involves scheduling appointments, conducting outbound patient communications, and accurately documenting interactions to support quality care. The ideal candidate is detail-oriented, patient-focused, and comfortable working in a fast-paced, high-volume environment.

Requirements

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and work efficiently in a high-volume environment.
• Customer-focused mindset and a passion for helping others.
• Ability to perform essential job functions with or without reasonable accommodation.
• Ability to sit, stand, and work at a computer for extended periods.

Nice To Haves

• Prior experience in patient relations, customer service, call center, or a similar role.

Responsibilities

• Schedule and coordinate patient appointments, including Open House events, accurately and attentively.
• Conduct a high volume of outbound calls, emails, and other patient communications.
• Provide patients with clear and professional information about services and appointments.
• Document detailed and accurate notes from patient interactions to support continuity of care.
• Follow established communication scripts while personalizing conversations to patient needs.
• Build and maintain positive patient relationships through exceptional customer service.
• Collaborate with internal teams to ensure patient needs and expectations are met.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed