My Hearing Centers -Patient Care Coordinator

WSA Americas•Corvallis, OR

About The Position

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator (PCC) to support its hearing care clinic. The PCC is an essential part of the patient experience and clinic operations, serving as the first point of contact for patients and working closely with the hearing care provider. The role focuses on welcoming and assisting patients, maintaining organized clinic operations, supporting patient follow-up, and helping patients access hearing care. Healthcare experience is not required; customer service experience and a genuine enjoyment of working with people are emphasized. The position is based in a clinical office environment and involves regular in-person and telephone interaction with patients. It regularly requires sitting, talking, hearing, and standard computer and office tasks. Occasional standing, walking, and lifting items weighing up to 20 pounds may be required.

Requirements

Previous customer service experience.
Friendly, confident, and professional communication style.
Comfort making outbound calls and engaging patients by phone.
Strong organizational skills and attention to detail.
Ability to multitask and shift priorities in a busy environment.
Confidence learning and navigating multiple computer systems.
Team-first mindset and willingness to work toward shared clinic goals.
Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

Healthcare, hospitality, retail, or sales experience.

Responsibilities

Create a warm, welcoming experience for patients who call or visit the clinic.
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
Organize and optimize the provider’s schedule to support patient access and clinic productivity.
Contact current and past patients to encourage follow-up care and continued engagement.
Build relationships with patients and provide service throughout their experience.
Maintain accurate patient records and documentation.
Verify insurance benefits and assist patients with general coverage questions.
Process patient payments and transactions accurately.
Support clinic inventory, including ordering, tracking, and returns.
Educate patients about available products, services, financing options, and promotions.
Partner with the provider to support patient satisfaction and clinic goals.
Maintain a clean, organized, patient-ready clinic environment.
Stay informed about company programs and services to answer questions and assist patients.