My Hearing Centers - Hearing Aid Technician

WSA Americas•Riverton, WY

About The Position

My Hearing Centers, part of WS Audiology (WSA), is seeking a Hearing Aid Technician to help deliver accessible, modern hearing care and support the smooth operation of a busy hearing center. The role contributes to patient care by performing hearing screenings as permitted by state scope of practice, supporting licensed providers with hearing aids when directed, maintaining devices, and educating patients. It also includes inventory management, accurate clinical documentation, and additional administrative and scheduling support as assigned. The technician is expected to protect patient confidentiality, follow company policies and clinical protocols, comply with healthcare regulations, and maintain a professional, respectful, patient-focused demeanor. The position requires frequent fine-motor work with small hearing aid components and the ability to sit or stand for extended periods, lift and carry up to 25 pounds, bend, reach, and perform repetitive motions.

Requirements

High school diploma or equivalent.
Strong technical aptitude and attention to detail.
Excellent communication and patient service skills.
Proficiency with electronic medical records, hearing aid software, and office technology.
Ability to sit or stand for extended periods.
Frequent use of hands for fine-motor tasks involving small hearing aid components.
Ability to lift and carry up to 25 pounds.
Ability to bend, reach, and perform repetitive motions.
Adequate vision and hearing to perform device inspections and patient interactions.

Nice To Haves

Associate’s degree, technical certification, or healthcare training.
Prior experience as a Hearing Aid Technician or in a clinical/technical healthcare role.

Responsibilities

Perform pure-tone hearing screenings as permitted by state scope of practice.
Assist licensed providers with hearing aid fittings and adjustments only when directed.
Conduct routine cleanings, checks, and minor maintenance of hearing aids, including walk-in services.
Prepare hearing aids for delivery, including charging, programming support, and documentation.
Manage hearing aid inventory, including ordering, receiving, tracking, and storage.
Educate patients on proper hearing aid use, care, and routine self-maintenance.
Accurately document services, device status, and patient interactions in clinical systems.
As assigned, assist with provider calendar optimization to support clinic productivity.
As assigned, support insurance verification and follow-up on benefits or authorizations.
As assigned, assist with onboarding and pre-qualification of newly scheduled patients.
As assigned, make outbound calls to approved patient lists to support hearing evaluation scheduling.
Maintain patient confidentiality in accordance with HIPAA regulations.
Follow company policies, clinical protocols, and safety procedures; comply with state and federal healthcare regulations.
Maintain a professional, respectful, and patient-focused demeanor.