PT REGISTRATION SPEC - ED

Covenant Health•Morristown, TN

About The Position

The Emergency Department Patient Registration Specialist coordinates registration for patient encounters within the Emergency Department. The role includes quick registration, collection of accurate demographic and financial information, insurance-benefit verification, data entry, and payment collection. The registration area operates 24/7. The specialist may work across multiple Emergency Department functions and other clinical areas, provide registration support to patients and visitors, and assist with related administrative tasks.

Requirements

At least 6 months of customer-facing or customer-service experience.
Basic computer skills.
No specific minimum education is stated; a combination of formal education and/or prior work experience sufficient to demonstrate the required knowledge, skills, and abilities is acceptable, typically equivalent to a high school diploma or GED.
No licensure is required.

Nice To Haves

A bachelor’s degree in a directly related field from an accredited college or university is preferred.

Responsibilities

Perform quick registration for Emergency Department encounters in a timely manner.
Coordinate front-desk patient flow and notify the triage or charge nurse when a patient situation requires urgent clinical attention.
Complete full registration accurately, collecting demographic and financial information in accordance with EMTALA guidelines.
Collect co-payments and deposits based on verification information, generate receipts, and deliver cash transactions to the facility cashier for posting.
Use the electronic signature system to complete registration forms and explain required information, including consent for treatment, advance directives, and Medicare forms.
Follow the facility de-escalation process and contact appropriate resources, such as Security or the House Supervisor, when needed.
Use the bedside registration process efficiently and effectively.
Use the Emergency Department Tracking board to monitor and update each patient's registration status.
Issue Medicare notices, including Inpatient Rights and MOON notices, when appropriate based on patient status orders and insurance.
Meet registration quality and MSP accuracy targets of 95% monthly or quarterly.
Work daily follow-up reports for information not obtained initially, such as PIN and Failed Bill reports.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Activate manual systems during computer network downtime and notify leadership of unscheduled downtime.
Follow departmental policies and procedures, objectives, process-improvement initiatives, and safety, environmental, and infection-control standards.
Attend monthly staff meetings, participate in discussions about performance and departmental or hospital updates, and complete required annual education assignments.
Interact professionally with patients, physicians, visitors, and hospital staff, promoting positive public relations for the department and hospital.
Work efficiently in Emergency Department areas such as the front desk, EMS registration, and discharge or financial counseling.
Complete insurance verification for Emergency Department encounters admitted to the Advanced Care at Home program and for Utilization Management.
Rotate through the on-call and holiday schedule to meet departmental needs in the 24/7 environment.
Assist acute nursing floors with tasks such as bed assignments, PIN corrections, label printing, and discharge cancellations.
Assist visitors arriving through the Emergency Room entrance.
Perform registrations for clinical areas and sites, including Select Specialty, Encompass, the Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions.
Handle legal blood alcohol and toxicology registration for external law enforcement agencies.
Provide demographic and billing information to ambulance services.
Update the HRTS TN Gov system as requested for facility availability and status.
Use multiple computer and software applications efficiently, including STAR, Cerner, TransUnion, and insurance websites.
Manage multiple patients’ registration information until each registration is completed.
Work toward goals and objectives and participate in quality-improvement initiatives as requested.
Perform other duties as assigned.