Patient Registration & Scheduling

Minnesota Womens Care PA•Woodbury, MN

6d•Onsite

About The Position

This role focuses on patient registration and scheduling within a medical clinic. Key responsibilities include managing appointments, handling patient inquiries via phone, and acting as a liaison between patients and the clinic. The position also emphasizes teamwork, professional development, and providing excellent patient-centric service in a fast-paced environment.

Requirements

Punctuality and adherence to schedule is a must
Ability to work at a computer for extended periods of time.
Ability to thrive in a fast-paced work environment.
Strong organizational skills and attention to detail
Strong communication skills to interact in a professional manner.
Ability to handle confidential and sensitive information.
Ability to communicate effectively and transfer confidence on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Ability to exercise independent decision making to handle calls appropriately.
Ability to provide excellent customer service.

Nice To Haves

At least one year of experience in health care, spa or customer service is preferred.

Responsibilities

Schedule appointments for new and existing patients.
Answer the telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into eClinicalWorks EHR.
Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
Inform new patients of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
Remind new patients to arrive 15 minutes before scheduled appointment to complete paperwork.
Answer questions and offer other information, as requested, to provide patient-centric service and a positive impression of the clinic.
Reschedule patients, as needed.
Direct calls to other departments as needed.
Create telephone encounters as appropriate to departments for follow up tasks/calls.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to physicians/practice manager/triage nurse.
Demonstrates the ability to be proactive, supportive, and collaborative.
Share knowledge, promote positivity, and take personal responsibility for your professional development.
Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
Provide outstanding communication, documentation, education, and care to all patients.
Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environment.