PATIENT REGISTRATION REPRESENTATIVE

Alivio Medical Center•Chicago, IL

1d•Onsite

About The Position

Will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients, providers, and staff members by providing prompt and professional service; be responsible for maintaining patient demographics, insurance records, and performing duties associated with payment entry, schedules, and protecting patient confidentiality. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or equivalent
At least one-year experience in customer service, or Medical Office
Must have good organization and clerical skills as well as excellent communication skills.
Fluent in English/Spanish; orally and written.

Nice To Haves

Medical Office Assistant program Certification or Licensure: N/A
Special Training: N/A

Responsibilities

Greet and interact with patients, visitors, and staff in a pleasant and professional manner.
Checks in patient with or without appointment
Registers new and established patients including newborns.
Pre-registers new schedule patients and newborns
Verifies patient’s demographics in the Practice Management system every visit.
Creates cases (i.e.Title X Family Planning) and OB
Collects, and updates patient insurance card/information or alternative method of payment. Into the Practice Management system every visit
Collects payment prior to the office visit and gives receipt when payment is collected.
Balance monies with daily and deposit slip report; secures positing or retrieve charges as needed.
Secures all cash collections and deposit envelope monies in the safe
Assist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Sliding Scale, Medicaid Presumptive Eligibility (MPE) and Newborn applications, Manage Care Primary Care Provider transfer requests, (PCP)
Assist Clinical staff with Emergency medical card coverage.
Checks patient out; schedules return appointment, as needed.
Answers telephones, schedules appointments and takes messages to the providers by sending messages electronically.
Process missed appointments and notified the provider by sending flags electronically.
Verifies appointments by making the second call the day of the appointment.
Utilize text messaging platform to accommodate patient needs and appointments, run broadcast message for cancellations.
Utilize Medfusion Patient Portal to accommodate patient needs and appointments.
Log in to phone system and all available queues. Calls should be answered in a polite, professional manner.
Complete Patient Survey
Monitors supply levels and equipment operation; notifies supervisor as appropriate for re-supply or for equipment maintenance.
Performs other related duties as assigned.