Patient Registration Representative
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time with a schedule of 7:00AM - 7:00PM on Friday, Saturday & Sunday. Our office is located at 910 Wallace Avenue, Leitchfield, KY 42754. We offer 4 weeks of on-the-job training.
Requirements
- High School Diploma/GED
- 1+ years of customer service experience
- Ability to work from 7:00AM - 7:00pm on Friday, Saturday & Sunday
- Must be 18 years of age OR older
Nice To Haves
- 1+ years of related work experience, including data entry
- Ability to cover 1st shift hours
- Ability to cover 2nd shift hours
- Working knowledge of medical office procedures and medical terminology
Responsibilities
- Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, scheduling, and point of service collection, while maintaining confidentiality, professionalism and ethics
- Greet patients
- Coordinate patient flow to reduce wait times
- Assist patients with intake processes
- Collect co-payments, co-insurance and deductibles
- Process walk-in patients and visitors
- Confirms eligibility and verifies insurance benefits
- Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately
- May schedule appointment times using computerized scheduling programs
- Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment
- Counsels’ patients regarding insurance benefits and recommend alternative sources of payment and/or financial assistance when appropriate
- Accepts payments and co-pays
- Communicate effectively with insurance companies, external agencies, patients, physicians, and team members
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
