Patient Registration Representative - Onsite - Overnight - Ascension Sacred Heart Bay Medical Center

R1 RCM • Panama City, FL

4d • $16 - $21 • Onsite

About The Position

The Patient Registration Representative is a frontline healthcare customer service role at Ascension Sacred Heart Bay Medical Center. The representative is the first point of contact for patients and helps them access care efficiently, accurately, and compassionately. The role supports patient experience, hospital operations, and revenue cycle success by managing registration and assisting patients and families during potentially stressful moments. Healthcare experience is not required; training is provided. The role is based onsite at 615 N Bonita Ave, Panama City, FL 32401, with a schedule of Wednesday 12:00 a.m.–6:00 a.m. and Thursday–Saturday 6:00 p.m.–6:00 a.m.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort adapting to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and help patients and families check in, using multiple computer systems to complete registrations efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED