Patient Registration Representative | Mon-Fri | 8:30a-5p

OhioHealth•Canal Winchester, OH

About The Position

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim and support timely reimbursement. The representative provides customer service and administrative support to patients, families, visitors, OhioHealth physicians, and associates across Patient Access areas. Registration may take place by phone, virtually, face to face, at the bedside, or offsite. Depending on the care site, the role may also include visitor credentialing and wayfinding assistance. The representative verifies patient identity and insurance eligibility, obtains authorizations, collects patient balances, prepares estimates, and supports accurate documentation and billing. The role requires protecting patient confidentiality, applying critical thinking to resolve or escalate issues, following area-specific policies, and supporting safe, quality, and efficient care. The position may also assist clinical staff, train new associates, and maintain reception areas and patient logs.

Requirements

High school diploma or GED.
Excellent communication, organization, and customer service skills.
Basic computer skills.
One to two years of previous experience in a medical office setting.

Responsibilities

Identify patients accurately in the electronic medical record (EMR).
Collect and enter accurate patient demographic and financial information through standard work processes while maintaining confidentiality and providing customer service.
Provide customer service to patients, families, visitors, OhioHealth physicians, and associates.
Perform registration functions in Patient Access areas, including bedside, phone, virtual, face-to-face, and offsite registrations.
Use critical thinking to make decisions, resolve issues, and escalate concerns when necessary.
Use computer programs to enter and retrieve information.
Verify insurance eligibility through online systems, payer websites, or phone calls.
Secure and track insurance authorizations and process BXC patients.
Transcribe ancillary orders and schedule outpatients.
Generate, print, and provide patient estimates using price estimator products.
Collect out-of-pocket expenses, past balances, and residual balances to meet individual and departmental goals.
Answer questions about insurance residuals and self-pay accounts.
Use knowledge of CPT codes to select codes accurately from clinical descriptions.
Generate regulatory documents and obtain consent signatures.
Identify or determine patient out-of-network acceptance into the organization.
Review insurance information and discuss available financial aid with patients.
Explain billing procedures and hospital policies, and provide appropriate literature and documentation.
Scan required claim-submission documents into patients’ medical records.
Escort or transport patients safely and efficiently to and from destinations.
Assist clinical staff with administrative duties as needed.
Comply with policies and procedures specific to each access area.
Assist with training new associates.
Oversee reception desks and lobbies, including maintaining cleanliness and order in surrounding work areas.
Visit nursing units to register patients or obtain consents.
Use a multi-line phone system and transfer callers to patient rooms or other locations.
Make reminder calls to patients.
Process offsite registrations, offsite paper registrations, and preregistered paper accounts.
Maintain patient logs for statistical purposes.
Review insurance information and determine the need for referrals or financial counseling.
Educate patients on MyChart, including activation.
Where applicable, manage visitors by credentialing them and providing wayfinding assistance.