Operations Support Coordinator (Mon. - Fri. 8:30A-5:00P)

Saddle Creek Logistics Services • Jeffersonville, IN

3d

About The Position

The Operations Support Coordinator provides support to warehouse floor operations by coordinating incoming and outgoing trucks and ensuring the proper documentation is prepared. The coordinator is the primary point of contact for drivers and carriers and also supports order waving and the documentation of returns and exchanges as needed by the operation.

The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. It involves working in both office and warehouse environments, including areas that are not climate-controlled.

Requirements

• High school diploma or GED.
• At least six months of experience in a customer service, client-facing, or clerical role.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills, especially through email and over the phone.
• Strong interpersonal skills.
• Good problem-solving, conflict-resolution, and prioritization skills.
• Experience preparing and maintaining accurate records and reports.
• Ability to follow written and verbal instructions.
• Proficiency with technology and experience using Microsoft Suite, including Outlook, Word, Excel, and PowerPoint.
• Comfort working in office and warehouse environments, including non-climate-controlled areas.

Nice To Haves

• Associate’s degree preferred.
• Experience working with warehouse management systems (WMS) preferred.
• Experience working in a warehouse, light industrial, or similar setting preferred.

Responsibilities

• Communicate professionally and positively, verbally and in writing, with carrier dispatch and clients’ drivers.
• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate the truck schedule.
• Manage Bills of Lading (BOLs).
• Serve as a liaison between drivers and Saddle Creek personnel regarding shipment issues or questions.
• Research and offer solutions for driver-based issues or questions.
• Assist warehouse leads and operations teams.
• Generate and retain required operational reports.
• Wave orders and document returns and exchanges, including generating receipts and shipping documents.
• Check carriers in for appointments.
• Verify the quality, timeliness, and accuracy of the receiving process.
• Assist with answering phones.
• Order packaging and general warehouse supplies.
• Print labels for operational use.
• Perform other duties as assigned by a supervisor or manager.

Benefits

• Weekly pay with skill pay and shift differentials.
• Benefits package including medical, dental, vision, and medical reimbursement.
• Medical employee-only premium less than $10 per week with wellness discounts.
• Health savings account (HSA) with annual employer contribution.
• Weekly 401(k) match.
• Vacation immediately upon hire.
• Eight holidays per calendar year.
• Personal time after 90 days.
• Employee Assistance Program (EAP) and identity theft protection.
• Tuition reimbursement.
• Company-paid life insurance and short-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED