Operations Support Coordinator (Mon. - Fri. 8:30A-5:00P)

Saddle Creek•Jeffersonville, IN

About The Position

The Operations Support Coordinator provides support to warehouse floor operations by coordinating incoming and outgoing trucks and ensuring the proper documentation is prepared. The coordinator serves as the primary point of contact for drivers and carriers and also supports order waving and the documentation of returns and exchanges as needed. The schedule is Monday through Friday, 8:30 AM to 5:00 PM.

Requirements

High school diploma or GED.
At least six months of experience in a customer service, client-facing, or clerical role.
Ability to work in a fast-paced environment.
Strong verbal and written communication skills, particularly by email and phone.
Strong interpersonal skills.
Good problem-solving, conflict-resolution, and prioritization skills.
Experience preparing and maintaining accurate records and reports.
Ability to follow written and verbal instructions.
Proficiency with technology and experience using Microsoft Suite applications, including Outlook, Word, Excel, and PowerPoint.
Comfort working in office and warehouse environments, including non-climate-controlled areas.

Nice To Haves

Associate’s degree.
Experience working with warehouse management systems (WMS).
Experience working in a warehouse, light industrial, or similar setting.

Responsibilities

Communicate verbally and in writing with carrier dispatch and clients’ drivers in a professional, positive manner.
Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedules.
Manage Bills of Lading (BOLs).
Act as a liaison between drivers and Saddle Creek personnel regarding shipment issues or questions.
Research and offer solutions to driver-based issues or questions.
Assist warehouse leads and operations teams.
Generate and retain required operations reports.
Wave orders and document returns and exchanges, including generating receipts and shipping documents.
Check in carriers for appointments.
Verify the quality, timeliness, and accuracy of the receiving process.
Assist in answering phones.
Order packaging and general warehouse supplies.
Print labels for operations use.
Perform other duties as assigned by a supervisor or manager.

Benefits

Weekly pay with skill pay and shift differentials.
Benefits package including medical, dental, vision, and medical reimbursement.
Medical employee-only premium of less than $10 per week with wellness discounts.
Health savings account (HSA) with annual employer contribution.
Weekly 401(k) match.
Vacation immediately upon hire.
Eight holidays per calendar year.
Personal time after 90 days.
Employee assistance program (EAP) and identity theft protection.
Tuition reimbursement.
Company-paid life insurance and short-term disability.