Pt Reg/Med Recs Specialist PRN

Sarasota Memorial Health Care System • Sarasota, FL

19d

About The Position

The Patient Registration Representative/Medical Records Specialist assists patients through the registration process and introduces them to the facility in a manner intended to reduce anxiety. The Specialist works with other departments and serves as a liaison among patients, patients’ families, hospital management, and staff to help maintain and improve patient satisfaction, experience, and service quality.

The role also assists with processing health information, including assembling and analyzing records, releasing information, and processing medical records.

Requirements

• At least three years of experience in a health care and/or customer service related industry.
• High school diploma, GED, or certificate.

Nice To Haves

• Basic working knowledge of commonly used computer applications.
• Effective communication skills and the ability to handle difficult customers or situations.
• Experience in patient interviewing.
• General knowledge of medical terminology and medical insurance.
• Ability to be cross-trained on all processes and train staff on those processes.
• Ability to collect, post, and balance cash.
• Ability to perform extensive clerical work with accuracy and speed.
• Typing speed of 40 words per minute.
• Flexibility for weekend, holiday, and other shift work as scheduled based on departmental need.

Responsibilities

• Assist patients through the registration process and introduce them to the facility in a way that reduces anxiety.
• Work with other departments to support patient satisfaction, experience, and quality of services.
• Serve as a liaison for patients, patients’ families, hospital management, and staff.
• Assist with processing health information, including assembly and analysis, release of information, and medical records processing.

What This Job Offers

• Education Level: High school or GED