Patient Registration Representative I, Full-Time, Internal Medicine Associates of the Grand Valley

Community Hospital•Grand Junction, CO

5d•Onsite

About The Position

This is a full-time position at Internal Medicine Associates of the Grand Valley. The role involves processing calls, interviewing patients to gather necessary information, scheduling appointments, verifying insurance and payment eligibility, and managing payments. The representative will also complete administrative tasks as assigned by the Practice Administrator.

Requirements

High school diploma or equivalent
Minimum of one (1) year of customer service experience
Training in a medical practice preferred

Responsibilities

Processes incoming and outgoing calls efficiently and politely.
Interviews patient or representative to obtain and record patient name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
Schedules appointments and records all information in patient charts.
Checks insurance and payment eligibility in computer system and/or using online tools to ensure correct and accurate data is collected.
Receives, posts, and tracks all payments on accounts and collects initial payment based on co-pay or deductible amounts according to insurance eligibility portal data.
Completes administrative functions for the clinic as assigned by the Practice Administrator.