Patient Services Representative - Internal Medicine

Roper St. Francis Healthcare•Charleston, SC

1d•Onsite

About The Position

The Patient Services Representative serves as the first line of quality service to patients and the community. This role involves processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Key responsibilities include scheduling appointments, transcribing orders, explaining financial options, and accurately updating medical records. The position requires excellent customer service and may involve occasionally covering other physician practice locations.

Requirements

High School Diploma or GED
Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
Basic math skills
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem solving skills
Manual dexterity (eye/hand coordination)
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements

Nice To Haves

Prior experience in patient registration/healthcare
Knowledge of medical terminology and ICD-9 coding

Responsibilities

Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
Processes patients in practice as they present for their appointments.
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
Processes admission paperwork, including basic insurance verification.
Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process.
Corrects registration errors as needed.
Records time indicators for lobby wait times.
Calculates patient liabilities and actively collects and processes patient payments.
Reconciles cash drawer at the close of the day.
Performs charge entry for external services (i.e. nursing homes) as necessary.
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients.
Assists patients with online scheduling and MyChart as necessary.
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
Verifies RX benefits in electronic health record, per protocol
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed.
Completes accounts in revenue cycle software
Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.