About The Position

Completes patient registration and pre-registration processes according to department procedures using designated technology systems. The work includes gathering accurate demographic, insurance, and patient liability information and using multiple department, hospital, and web-based systems. The role is per diem during weekdays, with daytime training for two weeks, Monday through Friday, 8:00 a.m. to 4:30 p.m. Specialist I is responsible for financial clearance and collection for pre-service accounts before the date of service, including verifying insurance information and benefits, obtaining authorization, and collecting pre-service payments. The role contributes to the patient experience and initiates billing for hospital services. Specialist II handles complex financial clearance for services such as surgery, observation, and in-house cases, including high-dollar services and verification across multiple facilities and states.

Requirements

  • High school diploma or equivalent.
  • Two years of experience in an accredited hospital or physician's office; five years for Specialist II.
  • Knowledge of medical terminology and medical insurance.
  • Specialist I: Two years of financial clearance experience in an acute care setting.
  • Specialist II: Five years of financial clearance or authorization experience in an acute care setting.

Nice To Haves

  • Specialist II experience processing financial clearance for complex services, including surgical services, observation, and in-house cases.
  • Specialist II experience with complex facility-based ancillary testing across multiple facilities or states.

Responsibilities

  • Complete patient registration and pre-registration according to department procedures using identified technology systems.
  • Obtain accurate demographic, insurance, and patient liability information.
  • Use multiple department, hospital, and web-based systems.
  • Complete financial clearance and collection for pre-service accounts before the date of service.
  • Obtain and verify insurance information, validate benefits, obtain authorizations, and collect pre-service payments.
  • Initiate the patient experience and billing process for hospital services.
  • For Specialist II, process complex financial clearance for surgical, observation, in-house, and other complex facility-based services.
  • For Specialist II, perform verification for outpatient, elective short procedure/inpatient, and urgent admission or scheduling cases.

Benefits

  • Medical, dental, prescription drug, and vision coverage for full-time colleagues.
  • Retirement savings program with employer match for full-time colleagues.
  • Time off, which may include paid time off, vacation, sick time, and holidays, for full-time colleagues.
  • Tuition reimbursement and professional development opportunities for full-time colleagues.
  • Basic and supplemental life and AD&D insurance for full-time colleagues.
  • Well-being initiative.
  • Career growth and advancement opportunities within Trinity Health.
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