Patient Registration Coordinator

BHG Careers • Paducah, KY

4d

About The Position

The Patient Registration Coordinator is the welcoming face of BHG and plays a critical role in serving patients throughout their recovery journey. The role is responsible for greeting patients and visitors, registering new and returning patients, verifying eligibility and coverage, explaining financial responsibilities, and supporting patient processing and daily clinic operations. The coordinator helps ensure a warm, professional experience while protecting patient privacy and supporting compliance with applicable regulations.

The position also manages records and routine office tasks, including reports, statements, financial records, reimbursement processing, census reporting, data entry, and office supply coordination. The role works in a fast-paced clinical environment and may involve exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement, as well as potential exposure to bloodborne pathogens.

Schedule: Monday through Friday, 5 a.m.–2 p.m., plus rotating Saturdays, 6 a.m.–9 a.m. Pay: $18.00 per hour.

Requirements

• High school diploma or equivalent.
• At least one year of experience as a general office clerk, including basic math, accounting skills, and cash handling experience.
• Valid driver's license.
• Experience in front desk, admissions, billing, and/or collections.
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities.
• Ability to enforce fee collection policies.

Nice To Haves

• Experience in healthcare.
• Knowledge and use of typical office equipment, including a calculator, fax machine, copier, computer, telephone, postage meter, scales, and scanner, as well as computer programs.

Responsibilities

• Greet patients and visitors and create a warm, professional experience.
• Register new and returning patients and verify demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations.
• Explain insurance benefits, financial responsibilities, and payment expectations, and answer patient questions.
• Collect copayments, deductibles, and coinsurance and accurately process daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Benefits

• Flexible and predictable schedules.
• Early-in/early-out hours; no nights or Sundays.
• Generous paid time off and holidays off.
• Medical, dental, and vision coverage.
• Life insurance and disability protection.
• Competitive discretionary 401(k) match.
• Quarterly bonus potential.
• Incentives for certifications or licenses.
• Employee Assistance Program (EAP).
• Self-care and wellness services.
• Exclusive discounts on services and entertainment options.
• Role-based training programs and developmental opportunities.
• Clinical supervision hours.
• Certification support.
• Career advancement pathways through a leveling program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED