Patient Registration Coordinator

BHG Careers • Lansing, MI

3d

About The Position

The Patient Registration Coordinator serves as a welcoming first point of contact for patients and visitors and supports patients throughout their recovery journey. The role registers new and returning patients, verifies demographic, identification, and insurance information, confirms eligibility and benefits, and explains coverage and payment responsibilities. It also processes patient payments, supports clinic financial and office operations, maintains documentation and inventory, and helps ensure privacy and regulatory compliance.

The position is scheduled from 6 a.m. to 2 p.m., Monday through Friday, with a rotating Saturday shift from 7 a.m. to 10 a.m. The work takes place in a fast-paced clinical environment and may involve exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement, as well as potential exposure to bloodborne pathogens. The role requires use of appropriate personal protective equipment when needed and frequent computer and keyboard use.

Requirements

• High school diploma or equivalent.
• At least one year of experience as a general office clerk, including basic math, accounting skills, and cash handling experience.
• At least one year of experience running insurance eligibility and billing collections.
• Valid driver's license.
• Experience in front desk, admissions, billing, and/or collections.

Nice To Haves

• Healthcare experience.
• Knowledge of and experience using typical office equipment, including a calculator, fax machine, copier, computer, telephone, postage meter, scales, and scanner, and computer programs.
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities.
• Ability to enforce fee collection policies.

Responsibilities

• Welcome patients and visitors, providing a warm and professional experience.
• Register new and returning patients and verify demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations, and help patients understand their coverage.
• Explain insurance benefits, financial responsibilities, and payment expectations, answering questions professionally and empathetically.
• Collect copays, deductibles, and coinsurance and accurately process daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build professional relationships with patients while protecting privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements as needed.
• Maintain accurate financial records and help secure clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support office operations with filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and disability protection.
• Competitive discretionary 401(k) match.
• Competitive compensation.
• Quarterly bonus potential.
• Incentives for certifications or licenses.
• Employee Assistance Program (EAP).
• Self-care and wellness services.
• Discounts on services and entertainment options.
• Role-based training programs and developmental opportunities.
• Clinical supervision hours.
• Certification support.
• Career advancement pathways through a leveling program.
• Tuition reimbursement.
• Generous paid time off and holidays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED