Patient Registration Clerk - EMRMC - Full Time - 7a-7p

Ephraim McDowell Health•Danville, KY

About The Position

Under the general direction of the Patient Registration Supervisor, the Patient Registration Clerk performs registration for inpatient, outpatient, and emergency room patients and exhibits the F.I.R.S.T. values: Friendliness, Innovation, Respect, Service, and Trust. The role gathers and enters demographic and insurance information, obtains signatures, verifies orders and insurance details, records payments, and helps patients navigate registration and testing processes. It also supports patient flow, cashiering, admissions preparation, and accurate distribution of orders and related materials. The clerk uses Meditech, Passport, and Payment Safe to access electronic orders, verify insurance and medical necessity, estimate patient responsibility, scan documentation, and process payments. The position requires independent problem-solving, accurate communication with patients and providers, familiarity with insurance plans and departmental procedures, and consideration of patient age and developmental needs across the lifespan. Work takes place in a small workstation with above-average noise, frequent interruptions, and high stress. The role may involve exposure to unpleasant odors, sights, and sounds, as well as a medium risk of exposure to blood, body fluids or tissue, disease, infection, assault, and physical strain. The employee must be able to move or position 25 pounds independently and push patients in wheelchairs. The schedule varies and includes nights, weekends, and holidays; overtime may occur rarely.

Requirements

High school graduate or equivalent.
At least six months of healthcare experience.
Data entry and calculator skills.
Excellent communication skills.
Ability to type accurately and quickly.
Ability to work independently and handle stressful situations.
Ability to move or position 25 pounds independently and push patients in wheelchairs.
Ability to work a varied schedule that includes nights, weekends, and holidays.

Nice To Haves

One year of experience is preferred.

Responsibilities

Register inpatient, outpatient, and emergency room patients by obtaining and entering demographic and insurance information.
Obtain required signatures on registration documents.
Screen patients for ability to pay at the time of service, including deposits and insurance co-pays.
Scan orders, treatment consents, insurance cards, driver’s licenses, charity forms, and other documents into Meditech according to departmental policy.
Obtain and verify complete and accurate physician orders.
Complete the Medicare Secondary Payer Questionnaire accurately.
Use Passport to verify insurance information and document confirmation in BAR notes.
Use Passport to verify medical necessity, contact ordering providers for additional diagnoses when needed, issue ABNs when required, and collect amounts due.
Use Passport to run PPE estimates of patient responsibility and collect amounts due; for self-pay patients, determine with ordering providers whether tests are emergent or urgent and reschedule when appropriate if the patient cannot pay.
Use Payment Safe to record credit and debit card payments.
Escort patients to designated testing areas.
Solve problems and apply critical thinking.
Stay current with departmental policy and procedure changes and follow downtime procedures during system outages.
Provide backup cashier services by answering account-balance inquiries, receiving and recording payments, and balancing the cash drawer.
Assist with patient flow by directing traffic.
Access Meditech’s EMR to obtain electronic orders and record calls to insurance companies.
Maintain knowledge of the Meditech charge master and ICD-10 diagnosis codes.
Pre-register patients and organize and distribute required admission information and materials.
Monitor faxed orders and route them appropriately, including scheduled, non-scheduled, and orders intended for other facilities.
Maintain working knowledge of insurance, managed care, third-party, and governmental insurance plans.
Work independently and manage stressful interactions while registering patients and verifying information.
Review and analyze patient estimates to explain them to patients or identify errors.
Apply age-specific knowledge and techniques when planning and implementing care for neonates, infants, children, adolescents, adults, and geriatric patients.
Maintain and expand professional knowledge and skills and demonstrate professional accountability.
Contribute to the organization’s mission and philosophy, dependable operations, patient- and family-centered care, and shared governance.
Perform other related duties as assigned.