Patient Registration Assistant

UK St. Claire

About The Position

Responsible for collecting and entering patient demographic and insurance information, greeting and assisting customers promptly and professionally, scheduling appointments, and completing accurate patient registration. Coordinates admission activities and supports exceptional service quality. Performs clerical and administrative duties to support office operations while complying with privacy and organizational protocols. The role is in the Family Medicine department at UK St. Claire, located at 316 East 2nd Street in Morehead, Kentucky. The position is full-time and has a day shift.

Requirements

High school diploma or equivalent experience.
0–2 years of experience in a healthcare or clinical setting, or a relevant area.
An equivalent combination of education and experience may be considered.
All experience must be paid and in the same related field; part-time and PRN experience is prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Responsibilities

Register patients according to established workflows and accurately enter demographic and insurance information for medical records and billing.
Verify health insurance and complete pre-certification when necessary.
Collect co-pays, deductibles, and out-of-pocket payments; manage daily cash activities and ensure proper balancing, verification, and deposit.
Answer phones, schedule appointments, complete patient referrals, and process documentation in a timely and courteous manner.
Manage office correspondence and medical record documentation, and process information and medical records requests while maintaining confidentiality.
Greet and assist patients, visitors, and staff, provide accurate information, and direct them to appropriate destinations.
Coordinate and schedule admissions, procedures, and bed assignments in collaboration with physicians and other departments.
Assist with employee orientation and development, review and delegate daily tasks, and oversee departmental processes.
Monitor, audit, and work work queues; analyze workflows; and ensure timely and accurate data entry.
Perform other duties as assigned.