Clerical Assistant - Patient Registration

Trinity Health•Detroit, MI

1d•Onsite

About The Position

The Clerical Assistant performs routine clerical and patient-registration support for Trinity Health’s Detroit Health Ministry at the SAY Detroit Family Health Clinic. The role uses the EPIC electronic medical records system to coordinate patient visits and supports the clinic’s service to uninsured and underinsured families by helping maintain accurate, accessible records and facilitating communication among patients, visitors, and departments. The position is full-time, 40 hours per week, Monday through Friday, with a day shift from 8:30 a.m. to 5:00 p.m. The work is conducted in a normal office environment or a combined office and patient-care environment.

Requirements

High school diploma or equivalent combination of education and experience.
Familiarity with basic clerical support procedures, usually gained through six months or more of clerical office experience.
Accurate typing and data-entry skills.
Accurate spelling and grammar, attention to detail, and ability to sort in alphabetical and numeric sequence.
Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines, and printers.
Interpersonal skills to communicate effectively with staff, physicians, medical professionals, patients, visitors, and other organizational personnel.
Organizational skills to prioritize multiple tasks, meet deadlines, and adapt to changes and interruptions.

Nice To Haves

Additional formal clerical and computer training is desirable.

Responsibilities

Use the EPIC electronic medical records system to coordinate patient visits.
Complete, prepare, and assemble forms, charts, and records; obtain necessary information and identify missing information.
Type or word-process forms, charts, correspondence, reports, and other documents.
Sort, classify, file, update, retrieve, and maintain records using manual or computerized filing systems; arrange long-term storage and purge files as appropriate.
Respond to requests for release of information, retrieve requested data, route authorized records, and maintain work-activity logs.
Respond to routine inquiries about file status and location and act as a contact for information requested by other departments.
Answer and route telephone calls, relay messages, and sort and route incoming mail and outgoing mail or packages.
Greet visitors, patients, and employees; provide basic information and assistance, notify appropriate staff, and direct visitors and deliveries.
As needed, schedule appointments and perform patient or visitor registration and processing, including completing forms and entering information into computerized systems.
Order and maintain office or medical supplies and keep work and visitor areas clean and organized.
As needed, help maintain departmental computer database files and quality-assurance or statistical data, including entering information, retrieving data, and generating standard reports.
Perform general clerical duties such as copying, collating, running errands, assembling and distributing packets, mailings, and memos; assist with meeting scheduling and calendar maintenance.
Perform other duties specific to the functions and needs of the department.