Patient Registrar

The US Oncology Network•Peoria, IL

5d•Onsite

About The Position

Illinois CancerCare is seeking a friendly, detail-oriented Patient Registrar to join its Peoria clinic front office team. The role supports a smooth, welcoming patient experience from check-in through registration by collecting patient information accurately, verifying insurance, and providing exceptional customer service. The position also supports registration, billing, and insurance-update processes and requires frequent interaction with patients, staff, and the public in a clinical environment.

Requirements

High school diploma or GED.
Strong customer service and communication skills.
Ability to multitask and remain calm in a fast-paced environment.
Regular ability to sit or stand, talk, and hear; frequent use of hands to finger, handle, or feel; and occasional reaching with hands and arms.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds.
Close vision and ability to adjust focus.

Nice To Haves

Experience in a medical office setting.
Familiarity with medical terminology and EMR systems.

Responsibilities

Complete new-patient registration for Peoria patients, including paperwork and signatures, copies of insurance cards and identification, obtaining a patient photo for the chart, and updating information in the EMR and billing software.
Explain and obtain signatures on the Patient Financial Agreement, HIPAA Privacy Notice, E-Prescribing Consent form, and Release of Medical Information form.
Review schedules before new-patient appointments for electronic registration paperwork and completeness of chart demographics.
Review real-time eligibility software for insurance changes, process changes promptly, and notify authorization teams for further review.
Contact patients and/or schedule appointments to obtain additional information.
Monitor Teams messaging for insurance changes presented at Peoria and Clinic Reception desks; make changes promptly and notify authorization teams for further review.
Monitor Canopy Messaging and Insurance Change emails for insurance updates and notify appropriate authorization staff.
Identify indigent patients or potential reimbursement problems, provide relevant information to patients about Financial Hardship, and promptly notify the Financial Advocate.
Follow up with clinic staff and patients to ensure completeness of data obtained.
Assist with basic billing questions and payments, walk-in patients, and the year-end/first-of-the-year insurance rush.
Assist with duties of all positions on the Patient Registration Team.
Perform other duties as requested or assigned.