Patient Registrar

Presbyterian Healthcare Services • Socorro, NM

1d • $16 - $24 • Onsite

About The Position

The Registrar coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. Explain documents which require patient or representative signatures. Use on-line tools to validate eligibility of coverage for presenting patients. Provides comfort rounding and communicates delays with exceptional patient experience tools. Begin training on Kiosk usage where applicable. Other duties as assigned.

Requirements

• High school or equivalent
• A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done while maintaining exceptional patient experience.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Candidates must be at least 18 years of age at the time of hire

Responsibilities

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.
• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; Demographic data, Insurance critical elements.
• Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration. Able to answer questions regarding hospital and departmental operations, policies and procedures, including but not limited to Provider Based Billing.
• Investigate insurance eligibility via electronic tools.
• Collects identified patient financial obligation amounts including residual balance if applicable.
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Follows PMG cash handling policies and balances daily.
• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.

Benefits

• medical
• dental
• vision
• short-term and long-term disability
• group term life insurance
• other optional voluntary benefits
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED