Patient Registrar, Part -Time

Mercyhealth•Janesville, WI

13h

About The Position

The Patient Registrar provides customer service while registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services. The role supports accurate patient identification, insurance verification, demographic and billing documentation, payment collection, and compliance with healthcare regulations and organizational policies. Patient Registrars prioritize patients’ needs and help support timely care while working with patients, visitors, staff, and outside agencies. The position requires professionalism, teamwork, sound judgment, flexibility, and the ability to respond effectively in demanding or emotional situations. It also includes helping train new team members, resolving concerns, maintaining efficient daily operations, and adapting to changing duties and work volumes across Mercyhealth locations. This is a part-time position scheduled for 20 hours per week.

Requirements

One to two years of customer service experience.
Knowledge of computer systems, including navigation, typing, and data entry.
Detail-oriented with strong oral and written communication skills.
Excellent problem-solving, conflict-management, time-management, and stress-management skills in highly emotional and demanding situations.
Ability to use good judgment and independent decision-making, work independently, and collaborate in a team environment.
Interpersonal skills to obtain needed information from patients and communicate it to partners and providers.
Self-starter with willingness to try new ideas and a positive, can-do attitude coupled with a sense of urgency.
High school graduation or equivalent preferred.

Nice To Haves

Knowledge of third-party payors.
Knowledge of medical terminology.
EPIC knowledge.

Responsibilities

Provide friendly, helpful customer service to patients, visitors, and customers, anticipating and responding to their needs.
Arrive patients to the emergency room and urgent care, sign in or check in hospital outpatient visits, admit surgical and direct-admit patients, and schedule and check in hospital outpatient lab patients.
Visually identify patients who may need immediate care, prioritize registration based on complaint severity, monitor waiting-area conditions, and alert the triage RN when reassessment may be needed.
Select patients using required identifiers and enter complaints, symptoms, and other required arrival information into the electronic medical record.
Generate patient armbands, face sheets, and labels; verify information and apply armbands promptly, including during traumas or other chaotic situations.
Gather and enter demographic, guarantor, and billing information into EPIC, obtain required signatures and documents, and complete pre-admission and pre-registration functions.
Verify and update insurance information, identify out-of-network coverage and complete related paperwork, identify uninsured patients and coordinate with patient financial counselors, and identify primary and secondary payees.
Complete Medicare Secondary Payer Questionnaires as required and obtain required Medicare admission-form signatures within the required timeframe.
Collect applicable copayments, self-pay payments, and, in some cases, prepayments for services.
Coordinate patients into the appropriate unit and provide admission information, such as the VIP Folder, as needed.
Secure and return patient valuables according to Mercyhealth policy.
Assist hospital staff during EPIC downtime or disaster mode and assist nursing staff with transportation vouchers and payment for transportation services.
Maintain an accurate cash drawer and close and balance it at the end of each shift in accordance with cash-handling policy.
Manage work queues to resolve registration errors and support timely processing of patient bills.
Determine when interpreter services are needed and use them effectively.
Answer, return, and transfer incoming telephone inquiries and make outbound calls as needed.
Monitor security cameras and door-entry systems and communicate relevant information to appropriate staff, patients, or visitors.
Address questions and concerns promptly, identify appropriate resources, and use service-recovery skills to resolve problems or service breakdowns.
Complete travel-screening questionnaires for every patient, visitor, and customer entering the facility, and track patient visitors as needed under current hospital guidelines.
Provide directions and help or escort patients and visitors to the correct area; assist other departments and outside EMS/EMT agencies with patient arrivals and related billing paperwork.
Communicate clearly and promptly with leadership, charge nurses, physicians, and partners, and report unusual occurrences or situations requiring leadership attention.
Support teamwork and continuous quality improvement, participate in educational activities, and provide shadowing and training to new partners.
Use organizational and departmental resources efficiently, manage work schedules and assignments, and remain flexible and reliable as duties and volumes change.
Perform light cleaning in registration, lobby, and waiting-room areas and complete required educational courses.
Work alternate shifts, weekends, and overtime during peak periods when required, and perform other duties as assigned.