Patient Registrar, Part -Time

Mercyhealth Wisconsin and Illinois•Janesville, WI

2d•$17 - $28

About The Position

Responsible for providing exceptional customer service while accurately registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services. The Patient Registrar ensures accurate patient identification, insurance verification, demographic and billing documentation, payment collection, and compliance with healthcare regulations and organizational policies while prioritizing patients’ needs and supporting timely care. The role requires professionalism, teamwork, sound judgment, and flexibility while assisting patients, visitors, and staff, resolving concerns, training new team members, and maintaining efficient daily operations. This is a part-time position scheduled for 20 hours per week. The role may require alternate shifts, weekends, and overtime during peak periods.

Requirements

One to two years of customer service experience.
Knowledge of computer systems, including navigation, typing, and data entry.
Detail-oriented, with strong oral and written communication skills.
Strong problem-solving, conflict-management, time-management, and stress-management skills in emotionally demanding situations.
Ability to use good judgment and independent decision-making within established practices and procedures.
Ability to work independently and collaboratively in a team environment.
Interpersonal skills to obtain information from patients and communicate it to partners and providers.
High school graduation or equivalent preferred.

Nice To Haves

Knowledge of third-party payors.
Knowledge of medical terminology.
EPIC knowledge.

Responsibilities

Greet and assist patients, visitors, and customers with friendly, helpful, and professional service, responding calmly to difficult or emotionally demanding situations.
Participate in team-building, continuous quality improvement, and educational activities; provide shadowing and training to new partners.
Arrive and register patients for emergency, urgent care, and hospital outpatient services; admit surgical and direct-admit patients; and schedule and check in hospital outpatient lab patients.
Assess patients at registration for signs of immediate need, prioritize registrations by complaint severity, monitor waiting areas for changing conditions, and alert the triage RN when reassessment may be needed.
Select the correct electronic medical record using required patient identifiers; enter complaints, symptoms, arrival details, and other required information; and generate patient armbands, face sheets, and labels.
Verify information and apply patient armbands promptly, including during traumas or other chaotic situations.
Collect and enter demographic, guarantor, billing, and insurance information in EPIC; obtain required signatures and documents; and identify appropriate primary and secondary payees.
Identify out-of-network and uninsured patients, complete applicable paperwork and account notes, and coordinate with appropriate emergency department partners and patient financial counselors.
Complete Medicare Secondary Payer Questionnaires as required and collect applicable copayments, self-pay payments, and, in some cases, prepayments.
Coordinate patients into appropriate units, provide admission information such as VIP folders when needed, complete pre-admission and preregistration functions, and obtain required Medicare admission signatures within the required timeframe.
Secure and return patient valuables in accordance with policy; assist hospital staff during EPIC downtime or disaster mode; and help nursing staff arrange transportation vouchers and payments.
Maintain an accurate cash drawer and close and balance it at the end of each shift in accordance with cash-handling policy.
Manage work queues to resolve registration errors and support timely billing.
Assess when interpreter services are needed and use them effectively.
Answer, return, transfer, and make telephone calls as needed; monitor security cameras and door entry systems and communicate relevant information to appropriate staff, patients, or visitors.
Address questions and concerns, identify appropriate resources, and use service-recovery skills to resolve problems or service breakdowns.
Adapt to changing duties and work volumes across locations, manage work schedules efficiently, and complete tasks and assignments on time.
Complete travel-screening questionnaires for people entering the facility and track patients’ visitors as required by current hospital guidelines.
Provide directions or escort patients and visitors to the appropriate areas; assist other departments and outside EMS/EMT agencies with patient arrivals and related paperwork.
Demonstrate teamwork across departments and communicate clearly and promptly with leadership, charge nurses, physicians, and partners; notify leadership of unusual occurrences or situations requiring attention.
Use organizational and departmental resources efficiently, follow local, state, and federal healthcare regulations, and perform light cleaning of registration, lobby, and waiting-room areas.
Complete required educational courses and perform other duties as assigned.